Privacy Policy

Nomad Privacy Policy

Privacy Policy

Nomad Opening Doors
Blades Business Hub
John Street
S2 4SW


0114 321 0262

Company No.
3846994 | Charity No. 1078089 | ICO Registration No. Z5328487


Opening Doors is committed to protecting and respecting your privacy. This
policy (together with any other documents referred to within it) sets out the
basis on which any personal data we collect from you will be processed by us.

This policy
applies to those using our services and our supporters. Please read the
following carefully to understand our practices regarding your personal data
and how we will treat it.

data that we may collect.

We collect personal
data from you or about you in the following ways:

When you make a phone call or send an e-mail to
seek information about our services;

  • Recruitment and employment;
  • If you are referred to our services;
  • If you have used our services;
  • Through our use of the Cookies on our website (please
    see the Cookies section below);
  • Through your request for publications and
    other marketing materials;
  • Through your request for information
    about our services and related topics and events;
  • Through your registration for events;
  • Through your contacting us with enquiries and
  • When you contact us to support our charity or
    to make a donation
  • When you sign
    up to receive our newsletter or join our mailing list.

If you take one of the steps mentioned above, we will collect and process personal data about you such as:

Your name, address, email address and other contact information;

  • Records of your correspondence with us, if you
    have contacted us;
  • Interests;
  • Financial details;
  • Details of your visit to the website;
  • Multimedia files such as photographs and video
    footages (we will seek your consent for this);
  • Information about your service user experiences;
  • Any other information
    provided to us when you contacted us for utilising our services such as
    age, health information including details of disability and Safeguarding

We will not collect any personal data from you that we do not need.

Our legal reasons
for collecting and using personal data.

We collect your
personal data as we have the following legal reasons, called ‘legal bases’ to
do this. Sometimes there will be more than one legal basis for collecting and
processing your data.



When you
make a phone call or send an e-mail to seek information about our services.

Legitimate Interests – it is necessary for us to
read and store your email or note the phone call so that we can respond to
you about the services available.

and employment.

Contract – it is necessary for use to collect and
process personal data when recruiting or employing someone. Employees receive
an employment contract.

Legal Obligation – it is necessary to collect
certain personal data to enable us to meet the obligations of other laws such
as employment or tax laws.

If you
are referred to our services.

Consent– referrals are usually made to us with
your consent. If you withdraw consent, we may not be able to provide all
services to you, but we will discuss this with you to ensure you have all the
necessary information to make this choice.

Protecting vital interests of a person –
occasionally we may receive a referral from a third party who believes we can
help you and this will be to support you and protect your interests.

If you
have used our services.

Contract – to use our services, you will enter a
contract with us.

our use of the Cookies on our website.

Legitimate Interests – our cookie policy explains
this further, but it is necessary for us to store a small amount of
information to deliver the functionality of our website.

your request for publications and other marketing materials.

Consent – by making your request you do this with
your consent. You can withdraw this at any time by contacting us.

your request for information about our services and related topics and

Consent – by making a request for service and
event information you do this with your consent. You can withdraw this at any
time by contacting us.

your registration for events.

Contract – by registering for an event, you are
entering into a contract with us.

your contacting us with enquiries and comments.

Legitimate Interests– it is necessary to record
enquiries and comments to enable us to provide information and respond to

Consent – when you contact us with a comment, we
collect this information with your consent.

When you
contact us to support our charity or to make a donation.

Legitimate Interests – this is necessary to
enable us to fulfil your intention of support or donating money, and your
expectation of receiving a confirmation of this.

When you
sign up to our newsletter or join our mailing list.

Consent – we will seek your consent when you sign
up as we will need you email address or sometimes, if you prefer, your post
address. You can withdraw this consent at any time by contacting us.

files such as photographs and video.

Consent – we will seek your consent to
record/take these images and we will inform you of the use of these. You can
withdraw consent at any time by contacting us.


data others may share with us.

We never buy personal data from third parties or trade data with other charities.

Where we receive personal data that relates to an individual from a third party, we
request that this third party inform the individual of the necessary
information regarding the use of their data. We will tell you who we have
received your data from.

Where we store your data.

The personal data that we collect from you may be transferred to and stored in our servers which
are in the UK. It may also be processed by persons operating in the EU/EEA (European
Economic Area) who we have instructed. This may also apply if a main supplier,
such as Microsoft uses servers in the EEA. We will ensure that we have
appropriate contracts in place that include clear instructions on data

If we do have to send your personal data outside the EEA, we will take steps to ensure that
the appropriate security and data protection measures are in place to protect
your data.


We take the
security of all the data we hold seriously. Staff are trained on data
protection, confidentiality and security. We have a framework of policies and
procedures which ensure we regularly review the measures we have in place to
keep the data we hold safe and secure. All the equipment and systems that we
use have passwords and where appropriate or available, they have additional security

the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee
the security of your personal data transmitted to our site; any transmission is
at your own risk. Once we have received your data, we will use strict
procedures and security features to try to prevent unauthorised access.

Uses made
of your data.

We will
process and use your personal data, in line with our obligations under data
protection laws.

We use your
personal data for the following reasons: to provide you with the services you
have requested; to comply with applicable laws and regulations; for
administrative purposes; to assess enquiries; and to provide you with
information about us and our services.

If, at any
time, you do not wish to receive further information about us and our
services, you can contact us at the address shown. 

How long we
keep your data.

We will
keep the personal data processed by us in a live environment for as long as is
considered necessary for the reason or purpose that it was collected for (including
as required by applicable law or regulation).


data may be securely archived with restricted access and other appropriate
safeguards where there is a need to continue to keep it longer for example, to
comply with other laws.

When we no
longer need the personal data, we will securely and confidentially delete or
dispose of it.

of your data.

We may
disclose or share your personal data to third parties if we are under a duty to
comply with any legal obligation, required to do so by law or a court order, or
to enforce or apply any agreements; or to protect the rights, property, or
safety of Nomad Opening Doors, or others. This includes exchanging data with
other organisations for the purposes of safeguarding or other statutory
regulations we must comply with.

There are
times when we have to report to our funders and regulators or other relevant
bodies how we have used our funds/budgets and in those circumstances, we will
report your data either aggregately or anonymously.

Your Rights.

have certain rights over their personal data and Nomad Opening Doors is responsible
for fulfilling these rights as follows:

  • Individuals may request access to their
    personal data held by us as a Controller.
  • Individuals may request us to rectify personal
    data submitted to us or, where appropriate, contact us via the relevant
    website registration page or by amending the personal details held on
    relevant applications with which they registered.
  • Individuals may request that we erase their
    personal data.
  • Where we process personal data based on
    consent, individuals may withdraw their consent at any time by contacting
    us or clicking on the unsubscribe link in an email received from us.
  • Individuals may have other rights to restrict
    or object to our processing of personal data and the right to data
  • Individuals
    may request data about, or human intervention into, any automated data
    processing that we may undertake.

If you wish
to exercise any of these rights, please send an email to our Data Protection
Office at: or write
to them at our address shown. Sometimes we are unable to fulfil a right for
legal reasons. If this applies, we will explain this to you.

A full
summary of your rights can be found at the Information Commissioner’s website


Opening Doors may collect information about your computer, including where
available your IP address, operating system and browser type, for system
administration. This is statistical data about our users’ browsing actions and patterns.


Opening Doors website uses cookies to record visits to the website. This helps us
to improve the website and provide you with a pleasant experience when you
browse the website. Please see our Cookies Policy for more information.


We hope
that you won’t ever need to, but if you do want to complain about our use of
personal data, please send an email with the details of your complaint to: We will investigate and respond to any complaints
we receive.

You also
have the right to lodge a complaint with the UK data protection regulator, the
Information Commissioner’s Office (“ICO”). For further information on how to
complain to the ICO, please refer to the ICO website

Changes to Nomad
Opening Doors privacy policy:

privacy policy was last updated on 4th April 2021.

Opening Doors reserves the right to vary this privacy policy from time to time.
Such variations become effective on posting on this website. Your subsequent
use of this website or submission of personal data will be deemed to signify
your acceptance to the variations.



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