Privacy Policy

Nomad Privacy Policy

Nomad Privacy Policy

Nomad Opening Doors, Blades Enterprise Centre, John Street, Sheffield, S2 4SW.

Phone: 0114 292 2150

Company No. 3846994 | Charity No. 1078089 | ICO Registration No. Z5328487


Nomad Opening Doors is committed to protecting and respecting your privacy. This policy (together with any other documents referred to within it) sets out the basis on which any personal data we collect from you will be processed by us.

This policy applies to those using our services and our supporters. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Personal data that we may collect.

We collect personal data from you or about you in the following ways:

·         When you make a phone call or send an e-mail to seek information about our services;

  • Recruitment and employment;
  • If you are referred to our services;
  • If you have used our services;
  • Through our use of the Cookies on our website (please see the Cookies section below);
  • Through your request for publications and other marketing materials;
  • Through your request for information about our services and related topics and events;
  • Through your registration for events;
  • Through your contacting us with enquiries and comments;
  • When you contact us to support our charity or to make a donation
  • When you sign up to receive our newsletter or join our mailing list.

If you take one of the steps mentioned above, we will collect and process personal data about you such as:

·         Your name, address, email address and other contact information;

  • Records of your correspondence with us, if you have contacted us;
  • Interests;
  • Financial details;
  • Details of your visit to the website;
  • Multimedia files such as photographs and video footages (we will seek your consent for this);
  • Information about your service user experiences; and
  • Any other information provided to us when you contacted us for utilising our services such as age, health information including details of disability and Safeguarding necessities.

We will not collect any personal data from you that we do not need.

Our legal reasons for collecting and using personal data.

We collect your personal data as we have the following legal reasons, called ‘legal bases’ to do this. Sometimes there will be more than one legal basis for collecting and processing your data.


Legal Basis

When you make a phone call or send an e-mail to seek information about our services.

·      Legitimate Interests – it is necessary for us to read and store your email or note the phone call so that we can respond to you about the services available.

Recruitment and employment.

·      Contract – it is necessary for use to collect and process personal data when recruiting or employing someone. Employees receive an employment contract.

·      Legal Obligation – it is necessary to collect certain personal data to enable us to meet the obligations of other laws such as employment or tax laws.

If you are referred to our services.

·      Consent– referrals are usually made to us with your consent. If you withdraw consent, we may not be able to provide all services to you, but we will discuss this with you to ensure you have all the necessary information to make this choice.

·      Protecting vital interests of a person – occasionally we may receive a referral from a third party who believes we can help you and this will be to support you and protect your interests.

If you have used our services.

·      Contract – to use our services, you will enter a contract with us.

Through our use of the Cookies on our website.

·      Legitimate Interests – our cookie policy explains this further, but it is necessary for us to store a small amount of information to deliver the functionality of our website.

Through your request for publications and other marketing materials.

·      Consent – by making your request you do this with your consent. You can withdraw this at any time by contacting us.

Through your request for information about our services and related topics and events.

·      Consent – by making a request for service and event information you do this with your consent. You can withdraw this at any time by contacting us.

Through your registration for events.

·      Contract – by registering for an event, you are entering into a contract with us.

Through your contacting us with enquiries and comments.

·      Legitimate Interests– it is necessary to record enquiries and comments to enable us to provide information and respond to comments.

·      Consent – when you contact us with a comment, we collect this information with your consent.

When you contact us to support our charity or to make a donation.

·      Legitimate Interests – this is necessary to enable us to fulfil your intention of support or donating money, and your expectation of receiving a confirmation of this.

When you sign up to our newsletter or join our mailing list.

·      Consent – we will seek your consent when you sign up as we will need you email address or sometimes, if you prefer, your post address. You can withdraw this consent at any time by contacting us.

Multimedia files such as photographs and video.

·      Consent – we will seek your consent to record/take these images and we will inform you of the use of these. You can withdraw consent at any time by contacting us.


Personal data others may share with us.

We never buy personal data from third parties or trade data with other charities.

Where we receive personal data that relates to an individual from a third party, we request that this third party inform the individual of the necessary information regarding the use of their data. We will tell you who we have received your data from.

Where we store your data.

The personal data that we collect from you may be transferred to and stored in our servers which are in the UK. It may also be processed by persons operating in the EU/EEA (European Economic Area) who we have instructed. This may also apply if a main supplier, such as Microsoft uses servers in the EEA. We will ensure that we have appropriate contracts in place that include clear instructions on data protection.

If we do have to send your personal data outside the EEA, we will take steps to ensure that the appropriate security and data protection measures are in place to protect your data.


We take the security of all the data we hold seriously. Staff are trained on data protection, confidentiality and security. We have a framework of policies and procedures which ensure we regularly review the measures we have in place to keep the data we hold safe and secure. All the equipment and systems that we use have passwords and where appropriate or available, they have additional security enabled.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of your data.

We will process and use your personal data, in line with our obligations under data protection laws.

We use your personal data for the following reasons: to provide you with the services you have requested; to comply with applicable laws and regulations; for administrative purposes; to assess enquiries; and to provide you with information about us and our services.

If, at any time, you do not wish to receive further information about us and our services, you can contact us at the address shown. 

How long we keep your data.

We will keep the personal data processed by us in a live environment for as long as is considered necessary for the reason or purpose that it was collected for (including as required by applicable law or regulation).


Personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to keep it longer for example, to comply with other laws.

When we no longer need the personal data, we will securely and confidentially delete or dispose of it.

Disclosure of your data.

We may disclose or share your personal data to third parties if we are under a duty to comply with any legal obligation, required to do so by law or a court order, or to enforce or apply any agreements; or to protect the rights, property, or safety of Nomad Opening Doors, or others. This includes exchanging data with other organisations for the purposes of safeguarding or other statutory regulations we must comply with.

There are times when we have to report to our funders and regulators or other relevant bodies how we have used our funds/budgets and in those circumstances, we will report your data either aggregately or anonymously.

Your Rights.

Individuals have certain rights over their personal data and Nomad Opening Doors is responsible for fulfilling these rights as follows:

  • Individuals may request access to their personal data held by us as a Controller.
  • Individuals may request us to rectify personal data submitted to us or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which they registered.
  • Individuals may request that we erase their personal data.
  • Where we process personal data based on consent, individuals may withdraw their consent at any time by contacting us or clicking on the unsubscribe link in an email received from us.
  • Individuals may have other rights to restrict or object to our processing of personal data and the right to data portability.
  • Individuals may request data about, or human intervention into, any automated data processing that we may undertake.

If you wish to exercise any of these rights, please send an email to our Data Protection Office at: or write to them at our address shown. Sometimes we are unable to fulfil a right for legal reasons. If this applies, we will explain this to you.

A full summary of your rights can be found at the Information Commissioner’s website

IP Addresses.

Nomad Opening Doors may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns.


Nomad Opening Doors website uses cookies to record visits to the website. This helps us to improve the website and provide you with a pleasant experience when you browse the website. Please see our Cookies Policy for more information.


We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to: We will investigate and respond to any complaints we receive.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office (“ICO”). For further information on how to complain to the ICO, please refer to the ICO website

Changes to Nomad Opening Doors privacy policy:

This privacy policy was last updated on 4th April 2021.

Nomad Opening Doors reserves the right to vary this privacy policy from time to time. Such variations become effective on posting on this website. Your subsequent use of this website or submission of personal data will be deemed to signify your acceptance to the variations.


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